Please allow up to 10 business days for your order to be processed during this busy period. We use Australia Post for all shipping, for service updates including the impact of COVID-19 please click here. All of the shipping options we offer include tracking always.
All Australian orders over $100AUD - free standard shipping
Orders under $100AUD have the option of standard or express
For all international orders please keep in mind that you are liable for any taxes or duties, the amount will depend on your local customs regulations.
The international shipping options are:
If you add a customised product to your order, the processing time will apply to the entire order. This means your order will only be shipped once your customised items are ready.
• COVID and Holiday delays may apply which are out of our control. Please wait an extra 5 business days after our estimates before reaching out and contacting our team.
• We can not grant a refund if your item is in transit.
• We will not be responsible for delayed or lost packages due to incorrect/incomplete address input by customers. If you have an error in your delivery address, it will cause significant delays. These orders are non-refundable.
• Once your order has been fulfilled, it's no longer possible to change the shipping address, please double check your address before placing your order.
• For re-delivery of any returned orders due to incomplete, incorrect address or uncollected parcels, the customer is responsible for additional shipping charges to the corrected address.
• It is not recommended to use a P.O box or Parcel locker for your delivery, please use a residential or work address if possible.
REFUNDS - DAMAGED OR LOST ITEMS
While we love our products, we want you to love them more than anything. If your product arrives damaged, doesn't arrive at all, please get in touch with us as soon as possible (preferably within 14 days of its arrival to you) to arrange an exchange or refund.
Unfortunately we can not offer exchanges or refunds on any personalised or sale products, except where there is a fault.
REFUNDS - CHANGE OF MIND
If your order hasn’t been shipped, we can refund your order for change of mind. You will be refunded the transaction amount minus a 2% fee if you pay via Shopify and 3% fee when paying via PayPal.
If your order has been shipped, upon receiving it back unopened we can issue a refund, this will be subject to a 20% restocking fee.
All our products come with a 1 year limited warranty that covers any manufacturing defects. Accidental damage or damage resulting from misuse is not covered under warranty. However, as always we are here to help, if your product gets damaged just get in contact and we’ll do everything we can to help.
If you have any concerns relating to returns, please email us and we'll take care of it for you!